List everything that's included with the item clearly in your description and then state that only those items listed are included. If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects. This extra time allows us to take into consideration the buyer's location, the shipping service used, a seller's extended return window, national holidays, or delays due to circumstances such as natural disaster, national emergency, labor strike, or governmental act, or other circumstances such as fraud. Buyers who file fraudulent claims are subject to consequences outlined in the Abusing eBay section of the User Agreement. Buyer obligations Generally, the buyer is responsible for accepting the item when it arrives. Find more information about return shipping. You can return each book individually.

If your item arrives damaged or faulty, you can return it for a refund. If the item you received doesn't match the description in the original listing, or if it able to see in the listing if the seller offers returns, how long you have to request a return.

Video: Did not get ebay item damaged

Items were sent parcel post, and postage was not bought through Ebay. PINK .Of course you have buyer protection for any item damaged in shipping. Get the item you ordered, or your money back, on virtually all items. find the item in your purchase history, and select return or item not received within 30 Whatever you're looking for, whatever you want to buy, millions of items on eBay are.
Offer you a partial refund and let you keep the item — This can be a good compromise when you're not completely satisfied with your purchase — for example, if it arrived with a minor scratch — but you're happy to keep it.

Video: Did not get ebay item damaged

The buyer may not sell the item on eBay or elsewhere. However, if after 3 business days the seller hasn't been able to resolve your problem, we're always ready to step in and help. You can find more information in our policy below. If a buyer reports that an item is counterfeit, and there are strong indicators that the item is counterfeit, we may not require the buyer to return the item to the seller. Shady sellers will gloss over the exact meaning of adjectives and words used to describe the condition of an item.

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If a seller chooses to offer the buyer an untracked return label and eBay is asked to step in and help, the buyer will not be required to provide proof of delivery or signature confirmation. Using other programs to address a concern Buyers can't use more than one resolution method to get a refund. Cancel a return request Go to your Purchase history - opens in new window or tab and find the item. If dissatisfied with the seller's solution, the buyer can ask eBay to step in and help. Multiple listings from the same seller — You can return each item. Select Close your request and choose your reason from the dropdown menu. When we have no information about the actual delivery date, we use the latest estimated delivery date.

eBay Money Back Guarantee means you're protected if the item you ordered didn 't arrive, is faulty or damaged, or doesn't match the listing.

You'll get your. eBay sellers can prevent returns by describing the item correctly, including good that make buyers bristle is when they receive an item that doesn't match the a transaction, and so can receiving shipments that are damaged or seem fake.

Learn how you can be transparent and find the right buyer on eBay. damaged, or bulk untested goods on eBay, some sellers seem to get the "kid in a This kind of selling doesn't help anyone as it leaves buyers unhappy (and in some.
When a buyer wants to return an item or the item doesn't match the listing If a buyer wants to return an item within a seller's return window or they received an item that doesn't match the listing, the buyer needs to submit a request to return the item.

Everything has value—even replicas, broken consumer goods, and worn out machines and appliances. State your post-sale terms clearly. For example, you buy three books that the seller listed individually, but you paid for all of them at once at checkout. Learn more about returns timelines When an item isn't returned to the seller In some instances, we may not require that an item be returned to the seller.

To make matters worse, auctions for these types of goods tend to attract a disproportionate number of new eBay buyers. You can return some or all of them, but you only have one opportunity to do so.

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In some cases, we may automatically accept a return request on the seller's behalf. If a buyer requests a chargeback from their payment provider or files a PayPal Purchase Protection dispute, any requests opened through eBay for the same transaction are immediately closed. Continue Reading. Depending on the condition you sent the item back in, the seller may reduce the refund they issue you. How they respond depends on the reason for your return.